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(password protected)
Standard
support includes Help Desk voice phone access 8:30AM EDT through
5:00PM PDT. Customers can use the PROMIA Support Website to:
- report
and view SCR (Service Call Request) incidents online
- monitor
and download maintenance, PTF, knowledge updates or patches
- monitor
and download documentation and training materials
- monitor
frequently asked questions
- e-mail
with PROMIA support personnel
Premium
support includes Help Desk 24/7/365 phone access with 4 hour
response, as well as regularly scheduled support telecon meetings. Customers can use the PROMIA Support Website to:
- report
and view SCR (Service Call Request) incidents online
- monitor
and download maintenance, PTF, knowledge updates or patches
- monitor
and download documentation and training materials
- monitor
frequently asked questions
- e-mail
with PROMIA support personnel
phone:
1-866-PROMIA1 (1-866-776-6421)
e-mail: support@promia.com
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