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INCIDENT HANDLING
Full life cycle incident management
IASM provides integrated incident management
allowing operators and analysts to work seamlessly
together to resolve issues. With just a few clicks,
common operator tasks such as who is, country of
origin, ping, and trace route investigations can be
performed and stored in the incident folder.
Commentary can be added and outstanding questions
flagged for visual queues that other team members can
then provide answers to. In a 24x7 environment such
teamwork and workflow management is critical to
sustaining network security. The initial priority is
automatically assigned based on the customer's
incident policy and threat level. Incidents can be further
prioritized and assigned with just a few mouse clicks.
The incident folder tracks all the interactions and
response action results in a comprehensive manner.
This tracking also allows continuous evaluation of IASM
settings and performance characteristics.
For more information...
VIEW Incident Handling PDF
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Products and Tools
